Shipping Details

FLAVIAR CHECKOUT OVERVIEW

WHY DO WE SHIP THIS WAY? 

So, you made an order from Frey Ranch, but who is Flaviar Checkout? Spirits and liquor sales is one of the most highly regulated industries on the planet, and with the way Nevada law is currently written, Frey Ranch is not legally allowed to distribute products directly. In order to comply with laws and regulations governing the transportation of alcohol between different states, Frey Ranch relies on Flaviar Checkout, and local third-party carriers who are authorized to deliver your shipments directly to you. 

Billing Information:

Orders are placed through licensed retailers. Charges for any purchase will appear as FLAVIAR CHECKOUT.

Age Confirmation and Delivery:

• By using the website and making a purchase, customers confirm they are at least 21 years of age, accept terms of service, and acknowledge that for delivery to be completed someone 21+ must be present. 
• PO BOX, MILITARY BASES, POSTAL FORWARDING LOCATIONS (UPS/FEDEX, USPS, Walgreen etc.) are not valid for delivery and may be held from shipment until a new address can be provided or will encounter failed deliveries resulting in a return to sender. We do not offer refunds of orders returned due to address issues or an adult not being present for delivery.
  
  

Shipping Information:

• Orders typically arrive within 15 business days. Business days exclude weekends and national holidays.
  
  
• Tracking information is typically provided via email once the order has been packaged. Flaviar Checkout relies on local third-party carriers to deliver alcohol shipments between different states. Tracking scans may not update until the final carrier in your state receives the shipment at their delivery depot.

As your product makes its way from our warehouses to you, it sometimes has to transfer carriers multiple times making it impossible for us to provide a single tracking number to you. That said, please rest assured that if you are waiting for your tracking number or order status to update, it’s likely already on the way—we simply cannot provide status or tracking information with it changing hands multiple times in transit. Again, we must ship this way in order to stay compliant with laws and regulations governing the transportation of alcohol between different states.

• Orders placed during peak holiday season, on presale, or if the item is on backorder will see extended processing and shipping times.
  
  
• Carriers typically deliver Monday-Friday 8am-9pm (weekend only deliveries are not available). 
• We recommend shipping to an unsecured residence where someone (21+) is available throughout the day. Security gates can inhibit delivery and are counted as attempts.

• Customers are responsible to track and plan for product arrival to the best of their ability. (Adult signature required). We understand that tracking updates may vary depending on your third party carrier. Got questions? Please reach out to the Flaviar Checkout support team at help@flaviar.com

Sales and Returns:

All sales are final; no returns or exchanges.

Order Modifications:

• We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit. Customers are responsible to provide accurate information at time of purchase.
  
  
• If you need to make changes, please email help@flaviar.com within 2 hours of purchase. Our team will make every effort to accommodate your requests. However, changes may not be possible after purchase and cannot be guaranteed.

Delivery Attempts and Reshipment:

• A carrier will make up to 3 delivery attempts, requiring an adult (21+) signature. Deliveries are typically attempted Monday-Friday from 8 am to 9 pm; weekend only delivery is not available.
  
  
• It’s recommended to ship to an easily accessible location where someone is available throughout the day to help ensure delivery.
  
  
• If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.
  
  
• Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order. 

Missing or Damaged Items:

• In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery.
• A replacement will be offered based on availability or a refund on items missing/damaged. 
• In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase. 

UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS FLAVIAR CHECKOUT?

Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect Flaviar Checkout. Flaviar provides the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Flaviar handles the technology, warehousing, and order fulfillment. 

WHY DID I GET A CHARGE ON MY CARD IF I DIDN'T GET A CONFIRMATION EMAIL?

Oftentimes confirmation emails may end up in spam folders. If you are unable to recover your confirmation or order number please contact help@flaviar.com for further assistance. We will respond in as timely a manner as possible. 

HOW CAN I TRACK MY ORDER? MY TRACKING LINK ISN'T WORKING.

A tracking email will be provided once the order has completed fulfillment. The most current tracking information should update when shipped, and once an order has been received by the local carrier to their delivery depot. Once received by your local carrier, tracking should update regularly.

DO I HAVE TO SIGN FOR MY PACKAGE?

Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery. We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations. 

HOW DO I CHANGE MY DELIVERY ADDRESS? 

Please reach out to help@flaviar.com to request an address change as soon as possible, we will do our best to accommodate. Please provide new shipping address within your request.

If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After purchase, order changes cannot be guaranteed. 

CAN I MAKE CHANGES TO MY ORDER? 

If you need to make changes, please email help@flaviar.com within 2 hours of purchase. Our team will make every effort to accommodate your requests. However, changes may not be possible after purchase and cannot be guaranteed.

HOW CAN I CANCEL MY ORDER?

Cancellation requests cannot be guaranteed; however if needed, they must be made to help@flaviar.com within 24 hours of purchase. Our team will do our best to honor those requests when able.

Additionally, if your order changes or a cancellation request has been made on weekends/non business hours, please allow for 2 business days for a response. We will handle your inquiries in the order they were received.

WHY CAN'T YOU SHIP TO MY LOCATION?

The spirits industry is one of the most heavily regulated industries in the world. Due to rules and regulations paired with carrier reach, we are limited to certain states and zip codes at this time. We hope to be able to expand our reach in the future!

WHAT SHOULD I DO IF MY ORDER WAS RETURNED?

Orders will be returned after the maximum number of delivery attempts have been made. A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Please note reshipment and/or return fees may apply. Contact help@flaviar.com for order assistance.

WHAT SHOULD I DO IF MY ORDER WAS DAMAGED IN TRANSIT?

If damaged in transit or delivered with damages, customers are responsible to report any issues to help@flaviar.com.

Please inspect the order's contents immediately upon delivery. For deliveries with damages, pictures showing the damaged item(s) and how it was packaged inside the box are required. Pictures must be submitted within 15 days of delivery date. We will offer replacements or refunds on items with documented damages.

CAN I SPLIT MY ORDER TO SHIP TO TWO DIFFERENT LOCATIONS?

We cannot split shipments of a single order placed. If different locations for shipment are required, two separate orders would need to be placed.

CAN YOU HOLD MY ORDER?

We are unable to hold orders at this time. 

 

CAN COLBY OR ASHLEY SIGN MY BOTTLE? 

We’d love to have Colby autographing bottles 24/7, but the truth is he’s a working man tending to crops and distilling operations in order for you to have reliable access to our award-winning whiskeys year round! No signed bottles, engravings, or other bottle modifications are available at this time.

MERCHANDISE

We are working furiously to make merch available sometime soon. Presently, look for exclusively curated bundles, but be sure to check back with us for regular updates about Frey Ranch Merchandise online availability.

LIST OF STATES THAT WE SHIP TO 

We are working to expand all the time! However, please note Frey Ranch is currently unavailable in the following states:

• Alabama, Alaska, Arkansas, Hawaii, Illinois, Massachusetts, Michigan, Mississippi, Oklahoma, Pennsylvania, South Dakota, Tennessee, Utah, Vermont.